Delivery & Returns

We stand behind the quality and results of our products.

If you are not satisfied with your results after 60 days of proper and consistent use, you may qualify for a full refund of your first order by following the steps outlined below.

How to Qualify for a Refund

1. Use the product consistently

• Use the product exactly as instructed. Use with a face roll on and do not mix with face products that lower the skin PH.
• Follow all usage directions carefully and consistently for at least 60 consecutive days.
• Do not skip usage days if you wish to remain eligible for the guarantee.

2. Document your usage

To be eligible for a refund, you must provide reasonable proof of proper use:

• Take weekly, time-stamped photos or videos of the treated area throughout the full 60-day period.
• Ensure photos are clear, taken in similar lighting conditions, and show the same area each time.
• This documentation helps us verify consistent and correct usage.

3. Give it a fair shot

This guarantee applies only to customers who genuinely follow the usage instructions.

Refunds will not be granted if:

• The product was used inconsistently
• Instructions were not followed
• Reasonable usage documentation cannot be provided

4. Initiate your refund request

Within 7 days after completing your 60th day of use, email our support team at:

📧 sereline.skincare@gmail.com

Please include:

• Your full name and order number
• Your usage documentation (photos and/or videos)
• A brief explanation of why you are requesting a refund

5. Refund processing

Once we verify that all requirements have been met:

• Your refund will be issued to your original payment method
• Refunds are typically processed within 5–7 business days, depending on your bank or card provider

6. Results expectations

Many customers begin noticing improvements within a few weeks. However, results vary from person to person, and some conditions may require more time. Consistency is key.

General Refund & Return Policy

Outside of the 60-day results guarantee described above, Sereline also offers a 15-day return policy for unopened and unused items.

Step 1 – Contact us

Email our support team at sereline.skincare@gmail.com, and we will guide you through the next steps.

Step 2 – Prepare your return

• Products must be unused, unopened, and in their original packaging

Step 3 – Ship the return

• Once approved, we will provide you with the return address
• You are responsible for return shipping costs unless the item was damaged or incorrect due to our error

Step 4 – Refund processing

• After we receive and inspect your return, we will notify you of the outcome
• If approved, your refund will be issued to your original payment method within 5–7 business days

Note: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

We are working quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

From the moment your order is placed, expect 2 to 10 business days to receive it.