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Thank you for shopping with us! We are proud to be a New Zealand owned and operated business. Below you will find the details of our shipping policy to ensure a smooth delivery experience.
We love keeping things simple for our local customers, which is why domestic shipping is always 100% free across New Zealand.
Shipping Cost: FREE (No minimum spend required).
Delivery Timeframe: 2–10 business days for the North & South Islands (10 business days is unlikely but can happen after a sold out).
Rural Delivery (RD): Please allow an extra 1–2 business days for rural addresses.
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after you receive your order confirmation email.
You will receive another notification with tracking details as soon as your package is handed over to the courier.
We currently ship to some international destinations:
Shipping Fees: International shipping rates are calculated and displayed at checkout based on your location.
Customs, Duties, and Taxes: International orders may be subject to local import duties, taxes, or customs fees once the package arrives in your country. These charges are the responsibility of the customer.
When your order has shipped, you will receive an email notification from us including a tracking number. Please allow up to 24 hours for the courier's tracking information to update.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at Sereline.skincare@gmail.com with your name and order number, and we will track it down for you.
Our couriers require a physical address, so we unfortunately cannot ship to P.O. Boxes or Private Bags.
If your order arrives damaged, or if it appears to be lost in transit, please reach out to our team immediately at Sereline.skincare@gmail.com.
Please keep all original packaging materials and damaged items, as we may need photo documentation to help lodge a claim with the courier and arrange a swift replacement or refund for you.
Please double-check your delivery address at checkout. We cannot be held responsible for delivery failures if an incorrect or incomplete address is provided. If a package is returned to us due to an address error, a re-shipping fee may apply to send it out a second time.
If you have any questions about your delivery or need a hand with your order, please contact our team at Sereline.skincare@gmail.com.
